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Refund Policy

Last updated: 9/4/2026

Refund Policy
Our commitment to fair and transparent refund practices

At TutorFULL, we are committed to providing high-quality educational services and ensuring customer satisfaction. This refund policy outlines the terms and conditions for refunds on our platform, including when refunds are available, how to request them, and the refund process.

Customer Satisfaction Guarantee

We stand behind our services and are committed to resolving any issues to your satisfaction. If you're not completely satisfied, we'll work with you to find a solution.

General Refund Policy

Our refund policy is designed to be fair and transparent for all users:

Eligible for Refund
  • Technical issues preventing service delivery
  • Service cancellation before session starts
  • Quality issues with tutoring sessions
  • Platform downtime or accessibility issues
Not Eligible for Refund
  • Completed tutoring sessions
  • No-show or late cancellation
  • Change of mind after service
  • Violation of platform terms
Refund Scenarios & Eligibility
Full Refund (100%)
  • Technical issues preventing session start
  • Teacher no-show or significant delay
  • Service cancellation 24+ hours before session
  • Platform maintenance or downtime
Partial Refund (50-75%)
  • Service cancellation 2-24 hours before session
  • Session quality issues (resolved within 30 minutes)
  • Teacher late arrival (15+ minutes)
  • Technical difficulties during session
No Refund
  • Completed sessions (regardless of satisfaction)
  • No-show or late cancellation (less than 2 hours)
  • Change of mind after service delivery
  • Violation of platform terms of service
How to Request a Refund
1
Contact Support

Reach out to our support team within 48 hours of the issue via email or phone.

2
Provide Details

Include session details, issue description, and any supporting evidence.

3
Review Process

Our team will review your request within 24 hours and respond with a decision.

4
Refund Processing

If approved, refunds are processed within 3-5 business days to your original payment method.

Dispute Resolution

If you disagree with our refund decision, we offer a fair dispute resolution process:

Escalation Process
  • Request review by a senior support representative
  • Provide additional evidence or documentation
  • Request mediation with platform management
  • Seek resolution through customer service channels
Alternative Solutions
  • Credit for future sessions instead of refund
  • Rescheduling of affected sessions
  • Assignment of a different teacher
  • Additional support or resources
Contact Information

For refund requests or questions about this policy, please contact us:

Email

refunds@tutorfull.com

For refund requests and inquiries

Phone

+234 XXX XXX XXXX

Monday - Friday, 9 AM - 6 PM WAT

Response Time

We aim to respond to all refund requests within 24 hours during business days. For urgent matters, please call our support line.

This Refund Policy was last updated on 9/4/2026.

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